Delivery Policy

I am currently aiming to ship orders within 3 working days.  For example:

  • for an order placed on a Monday I aim to ship it no later than the following Thursday
  • for an order placed on a Friday I aim to ship it no later than the following Wednesday

I am sorry for any inconvenience this causes and I hope you stay safe and well, Claire

I offer a straightforward delivery service which takes into account the location of the delivery address.

For delivery in the UK I use Royal Mail, Parcelforce or the myHermes courier service which enables me to provide a parcel tracking number for you to track your parcel’s progress.

A rough guide to delivery costs is:

  • delivery to a UK mainland address for orders under £100: £4.00
  • delivery in the European Union: £14.00

Most orders will need to be signed for.

If you would like to tell me Safeplace instructions that can be used to leave your parcel if no one is home to receive it please add them to the Order Notes box during the checkout process.

If you have an queries about the delivery service please email me or use the Contact form to get in touch.

Occasionally I may choose to use another carrier where it is more suited for the delivery address.

Summary of UK Delivery Charges and Estimated Timescales

Delivery method Typical delivery timescale
Delivery Charge
Standard Tracked delivery in the UK (orders over £100) 3-5 working days FREE
Standard Tracked delivery in the UK (orders under £100) 3-5 working days 4.00 GBP inc VAT

(1) Introduction

1.1   This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

1.2   This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

(2) Geographical Limitations

2.1   We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

2.2   We may from time to time agree to deliver products to other countries and territories.

(3) Delivery methods and Periods

3.1   The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) If your delivery address is on the United Kingdom mainland, you will be able to select Standard Tracked delivery, and the typical period for delivery of products by this method is 3 to 5 working days;

(b) Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 10 working days

3.2   If you place your order before 9am on a working day, these periods run from the close of business on that day.  If you place your order after 9am on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

3.3   The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

(4) Delivery charges

4.1   Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

4.2   The applicable charges will depend upon:

(a)  the delivery method you select;
(b)  the location of the delivery address; and
(c)  the size and weight of your order.

(5) Delivery tracking

5.1   Delivery tracking is available in respect of all orders where Standard Tracked delivery is selected as the delivery method.

5.2   Where a tracking number is associated with your order it will be emailed to you along with a website link for our delivery service providers website so that you can track your delivery.

(6) Receipt and signature

6.1  Most orders will need a signature on receipt.

(7) Additional deliveries and collection

7.1   If an initial delivery attempt by myHermes is unsuccessful, they will make two further attempts to deliver your products.

7.2  For Royal Mail deliveries a ‘while you were out’ card will be left with details on how to recieve your parcel.

(8) Collection

8.1   If your products remain undelivered despite the myHermes delivery service provider making at least 2 more attempts (3 attempts in total) to deliver them our delivery service provider will return the parcel to us.

8.2   Where a signature is not required providing Safeplace instructions during the checkout will enable the courier to leave the parcel in your nominated Safeplace.

(9) Delivery problems

9.1   If you experience any problems with a delivery, please contact us by email, or through our website using our Contact Us form.

9.2   If our delivery service provider is unable to deliver your products, and such failure is your fault, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

9.3   An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)  you provided the wrong address for delivery;
(b)  there is a mistake in the address for delivery that was provided;
(c)  the address for delivery is not reasonably accessible;
(d)  the address for delivery cannot safely be accessed;
(e)  where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
(f)  where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.